Shipping policy

Shipping policy

Shipping Policy

Shipping & Delivery

At Altura Home, we are committed to delivering your order safely, reliably, and with complete transparency. This Shipping Policy explains where we ship, estimated delivery times, shipping costs, tracking information, and how shipping-related issues are handled.

1. Shipping Locations

We currently ship to customers within the United States.

Orders are fulfilled through our international logistics partners and delivered to customers across the United States.

2. Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders placed before 5:00 PM Eastern Time (ET) are typically processed the same or the next business day. Orders placed after this time will begin processing on the following business day.

Orders are processed and dispatched Monday through Friday, excluding public holidays.

Before dispatch, each order undergoes a final quality inspection.

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number and carrier information.

3. Shipping Costs

We offer Free Standard Tracked Shipping on all orders shipped within the United States.

There is no minimum purchase requirement for free shipping.

If any optional shipping services become available, any applicable charges will be clearly displayed during checkout before your order is completed.

4. Estimated Delivery Times

Estimated delivery times are as follows:

  • Processing Time: 1–3 business days

  • Shipping (Transit) Time: 5–12 business days

  • Estimated Total Delivery Time: 6–15 business days

Delivery times are estimates only and may vary depending on courier operations, customs clearance, weather conditions, or periods of unusually high shipping demand.

5. Shipping Carriers

Orders are shipped using trusted international logistics partners.

After arriving in the United States, your shipment may be delivered by USPS or another trusted local delivery carrier, depending on your location.

All shipments include tracking from dispatch through delivery.

6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take up to 24 hours after dispatch to become available.

You can also monitor your shipment using the Track Order page on our website.

7. Delivery Delays, Customs, and Delivery Issues

While we work with reliable logistics partners to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

  • Customs clearance procedures

  • Carrier operational delays

  • Severe weather

  • High seasonal shipping volumes

  • Other unforeseen logistical disruptions

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for delays, lost shipments, or failed deliveries resulting from incorrect or incomplete address information provided at checkout.

8. Lost or Missing Packages

If your order has not arrived within 20 business days after the maximum estimated delivery timeframe, please contact our customer support team.

Please include your order number in your email so we can investigate your shipment promptly.

Once the shipping carrier confirms that a package has been lost in transit, you may choose either:

  • A replacement shipment, or

  • A full refund to your original payment method.

Email: info@altura-home.com

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Altura Home

Business Address:
4152 SW 23RD STREET
Gainesville, FL 32608
United States

Email: info@altura-home.com

Phone: +1 (929) 450-2810

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

Typical Response Time: 2–5 business hours